Manchester BID: Business Services

Manchester Business Improvement District (BID) offers levy payers a range of Business Services.

We are here to help our networks do better business in Manchester city centre.

Operational Support

Manchester BID brings the right people together to help levy payers find solutions to day-to-day and longer-term urban challenges. The BID helps with operational issues and ensures businesses can maximise the many opportunities of working in the city centre.

We regularly assist with solving environmental issues around premises or locations; street cleansing, jet washing, issues to do with bins and commercial waste; litter and graffiti removal, issues to do with street bollards; tackling anti-social behaviour, begging and rough-sleeping; parking and transport challenges; the impact of major events and property development works; street protests and road closures.

BID Cleaning Programme

Manchester BID runs a city centre cleaning programme in addition to Council activity. This is in support of the BID’s network of levy payers to increase the frequency of street cleaning in the city centre. The aim is to improve the customer welcome and operator experience around Manchester’s main shopping area.

Ramora and Adept Corporate Services have been commissioned by Manchester BID as the service providers.

The cleaning programme is jet washing pavements, alleys, fire exits, entrances and the general streetscape; deep-cleaning areas that need it; steam-cleaning seating areas, benches and bins; foam-cleaning connecting streets and alleyways; removing liquids and other detritus on the streets; removing graffiti and chewing-gum; litter-picking and delivering specific cleaning in response to city centre events.

City Hosts

Manchester BID operates a team of tourist information and welcome guides to add value to levy payers. The City Host ambassadors are out and about around the central retail district, providing help to visitors and acting as a liaison point between the BID team and retailers.

The hosts work seven days a week, 363 days a year. As part of their role, team also reports, and acts on, environmental reporting such as litter, liquids, graffiti and other detritus that needs removal.

BID Public Events

Manchester stages the best events and Manchester BID is part of the picture. The BID supports the city’s civic and public events including Manchester DayManchester Jazz FestivalManchester PrideManchester International Festival and the Christmas Markets.

The BID also runs its own events to help attract custom and spend into Manchester city centre.

We are proud to have brought some of the most innovative and PR-grabbing installations to town. Take a look at our Manchester Flower ShowRoof-Top Halloween MonstersHaunted Maze, Chinese New Year ‘Piglet’Golden Dragon and Warriors.

Since launch in 2013, the BID has also celebrated Eid, brought floral Show Gardens to the streets at Dig the City and hosted Vogue Fashion’s Night Out.

Business Crime Reduction Partnership (BCRP)

Manchester BID levy payers can access CityCo’s BCRP to report and tackle business-related crime.

The BCRP supports Greater Manchester Police, City Council Licensing and Anti-Social Behaviour teams and the partnership manages a city-wide ‘Civil Exclusion Scheme’ to record and identify criminal persons.

BCRP members have access to StoreNet/NiteNet radios connected to Manchester city centre CCTV and are provided real-time, secure offender intelligence online.

The team has achieved annual ‘Accreditation with Distinction’ by the National Association of Business Crime Partnerships and received a Divisional Commanders Award from Greater Manchester Police.

Business Briefings and Training

Manchester BID, via CityCo, runs a whole range of briefings, training sessions and workshops aimed at keeping colleagues in the loop with strategic and tactical city guidance and future planning.

City Intelligence

Manchester BID offers all levy payers access to bespoke versions of our city centre Weekly Footfall Trends, Monthly Footfall Trends, City Spend Data, Customer Demographics & Journey Patterns, Property Developments Map and Hotel Developments Map.

City Forums and Lobbying

Manchester BID supports the vibrancy and resilience of our city centre by bringing levy payers together with each other, and public agencies.

Via management company CityCo, the BID works in partnership with Manchester City Council, Transport for Greater Manchester, Greater Manchester Police, Marketing Manchester, Greater Manchester Combined Authority, Manchester’s homelessness networks and other statutory bodies.

As constant corporate champions the BID has an influential role in lobbying local authorities and represents its levy payers at a whole range of city meetings and forums:

Groups led and managed by the CityCo+BID team:

  • BID Board
  • CityCo Board
  • BCRP City Centre Intelligence Briefings
  • Greengate Business Action Group
  • Manchester BID Finance Board
  • Manchester Food and Beverage Network
  • Manchester Arndale Tenants Security Meeting
  • Manchester BID Sector Groups (Events, Operations, Large Stores, F&B, Jewellery, Financial Services)
  • Oxford Road Security & Environmental Action Group
  • Piccadilly Basin Business Action Group
  • Piccadilly Hoteliers Group (Online)
  • Piccadilly Security Group
  • Petersfield Operations Group (including Peter Street Subgroup)
  • The PA Network

Groups led by external parties that CityCo+BID attends to represent our members/levy payers:

  • Manchester City Council Integrated Neighbourhood Management Committee
  • Manchester City Council Ward Co-ordination Committee
  • Manchester City Council Our Manchester Strategic Forum
  • Manchester City Council Medieval Quarter Group
  • Manchester Homeless Partnership
  • Manchester Hoteliers Association
  • Manchester Pub and Club Network
  • Manchester Food Board
  • Manchester Water Partnership
  • Northern Quarter Action Group
  • TfGM Event Planning Group
  • Village Action Group

The PA Network

CityCo’s PA Network is free to join for all city PAs, Exec Assistants and Office Managers. Networking events allow city centre hotels, leisure operators and retailers the chance to showcase their fantastic venues to a 600-strong group of influential corporate hospitality bookers.

In return, PAs enjoys fun evenings and lunches, new places to experience and book for meetings, conferences and events.

Brand Promotion

Consumer promotional opportunities are open to BID levy payers via The PA Network, and the large scale marketing and PR campaigns delivered to promote the BID’s public events.

Tourism Marketing 

Manchester city centre and BID levy payers are represented in Marketing Manchester’s local, regional and national promotional campaigns that work to bring more tourists to Manchester.

The BID teams works on behalf of  BID businesses in partnership with the tourist board on an annual marketing plan.