Manchester Mystery Shopping Awards

Date & Time

The Manchester BID’s annual Mystery Shopping exercise in association with Storecheckers takes place during April and May, with winners crowned at a celebratory breakfast in June.

Those with a perfect 100% are then invited to attend the Retail Trust‘s Midsummer Ball.

The 2017 awards saw BID retailers achieving an average score of 85% (+1% v 2016), with 139 stores scoring over 90% in recognition of outstanding customer service.

Mystery Shopping 2017 – Winners

The finalists from each category scored more than 90% with the overall winners achieving 100% and exceptional customer service.

Advise Customer Service

Winner

Virgin Money

Finalists

North America Travel Service
Thomas Cook
Barclays, St Ann’s
Ladbrokes
Betfred
Santander, Cross Street
Yorkshire Building Society
Skipton Building Society
Barclays, Market Street
Kuoni Travel Agents
TSB
Hunters Estate agents
William Hill

Footwear

Winner

Jones Bootmaker

Finalists 

Camper
Vans
Kurt Geiger
Jakes Shoes
Ecco Shoes
Shuropody Shoes
Dr Martens

Health & Beauty

Winner

L’Occitane, Market Street

Finalists

Vidal Sassoon
Framed Opticians
Lush, Manchester Arndale
Supercuts
The Body Shop, Market Street
Lush – Market Street
L’Occitane
Neal’s Yard Remedies
Rush Hair
Kiehl’s Cosmetics
Boots, Piccadilly

Jewellery

Winner

Watches of Switzerland

Finalists

Swarovski – Arndale
David Robinson Jeweller
Ernest Jones – Arndale
Link of London
Swarovski – St Ann’s
Thomas Sabo
Christopher James
Fraser Hart
Mappin & Webb
Arthur Kay
Goldsmiths
Chisholm Hunter
Beaverbrooks
Hancocks
Pandora

Home & Lifestyle

Winner

Disney Store

Finalists

Lego
Sainsbury’s Local
Hotel Chocolat, Manchester Arndale
Aldi
Castle Fine Art
Whittards
Argos
Yankee Candle
Thorntons
The Entertainer
Build a Bear
The Works
Waterstones, Manchester Arndale
The Whisky Shop

Multi Gender Fashion

Winner

House of Fraser

Finalists 

Harvey Nichols
Michael Kors
Timberland
Rohan
Luv Ya Babes
Hugo Boss
Burberry
Superdry
Ted Baker
Sport Direct
Ugg Australia
7 for Menkind
New Look
DKNY
All Saints
Adidas

Single Gender Fashion

Winner

Luke

Finalists

Ann Summer
Jack Jones
Mint Velvet
Agent Provocateur
Topshop
Bravissimo
Cath Kidston
Slaters
Hawes & Curtis
TM Lewin
Charles Tyrwitt
Yours
White Stuff
Jigsaw
Pretty Green
Claire’s

Technology

Winner 

Jessops

Finalists

Apple
O2, Market Street
London Camera Exchange
EE, Manchester Arndale
Vodaphone, Manchester Arndale
O2, Manchester Arndale
Carphone Warehouse, Manchester Arndale
Cex
Virgin Media
Vodaphone, Market Street
Curry’s PC World
EE, St Ann’s Square

Food & Beverage – Take out

Winner

Pret a Manger, Deansgate

Finalists 

Harry Ramsdens
Starbucks, Manchester Arndale
Pret a Manger, Cross Street
Starbucks Piccadilly Gardens
Bagel Nash
Greggs Piccadilly
Boost Juice Bar
Starbucks, St Ann’s Sqaure

Food & Beverage – Restaurant

Winner

Lunya Deli

Finalists

Nandos, Manchester Arndale
Bella Italia, Piccadilly Gardens
YO! Sushi, Manchester Arndale
Druckers, Manchester Arndale

2017 Special Award Winner

Exceptional Service Winner for 2 Years 

Barbour

Retail Trust Celebration Ball

The ‘Best of the Best’ categories are invited to join the dinner and celebrations at the Retail Trust’s Midsummer Celebration on 29th June.