We pride ourselves on helping CityCo and Manchester BID members do better business. Whether it is via sharing critical intelligence, operational and security support, our events or promotional opportunities, we are here to help the city work for you. We offer a range of Business Services.

City Hosts

Manchester BID runs a team of tourist information and city welcome guides, our City Hosts. The ambassadors are out and about, giving help to visitors and acting as a liaison point between the BID team and retailers.

The hosts work seven days a week, 363 days a year and are based around the main shopping streets of Market Street, Exchange Square, New Cathedral Street, St Ann’s Square, Deansgate and King Street.

The team is on hand to guide shoppers, advising on directions, public transport info and events taking place across the city. They are also the eyes and ears of the BID team out on the streets, and make regular visits to stores. The hosts also monitor and report on environmental and street issues in the area.

Our hosts are trained by management company The Welcome People who run similar partnerships including in London’s West End.

Local training partners are Visit Manchester, Manchester Arndale, Selfridges, Manchester Central, Manchester City Council, Manchester Museums and Manchester Tourist Information Centre.


The Welcome People were awarded Silver at the Visit England Excellence Awards 2015, in the Visitor Information Provider of the Year category. The award reflects the winning-service of their ambassadors across the UK.

Your Manchester Hosts are:

New Cathedral Street, Debenhams, Selfridges, M&S – Mark Wilkes (Team Leader)
Top Floor Manchester Arndale – Nicholas Mainka
St Ann’s Square, Deansgate and Cross Street, Royal Exchange – Jason Cummings
King Street – Philip Dale
Ground Floor Manchester Arndale – Joanna Kaiser
Market Street, Spring Gardens, Brown Street, St Mary’s Gate – Louise Jefferson

Do say Hello!