Manchester Arena attack: Emergency Response

Following the explosion at Manchester Arena on 22 May 2017, the CityCo and Manchester BID team put into a place an urgent communications and operational support plan to assist our members, keeping businesses updated, advised and reassured in the days following the devastating attack.

On reports of the major incident, we monitored social media during the night, and shared advice from trusted sources @gmpolice and @mancitycouncil. CityCo’s Nitenet and Storenet security radios systems were up and running.

Early the following morning, staff gathered to receive police briefings and made calls to city stakeholders and CityCo and BID members, including detailing special advice for those within the cordon.

We then instigated a set of email briefings to all of our networks, at 8am, 11am and 4pm, for three consecutive days. These set out the status of events, updates on the investigation, the scale of the cordon and access, security resources, travel advice, missing person’s and counter-terrorism helplines, as well as useful links and recommended actions. The final mail notified businesses of potential impact on May Bank Holiday major events, including the Great City Games and Manchester Run.

On the announcement of the city’s We Love MCR Emergency Fund, appeal messaging was shared. Working with Visit Manchester and the City Council, campaign artwork was posted on our websites for downloading. We also shared offers of support from our members to help the emergency services, including the supply of refreshments, meals and meeting spaces.

Alongside, we delivered two Business Briefing events with GMP and the City Council, hosted by Chief Inspector Gareth Parkin, Leader of the Council Sir Richard Leese and CityCo Chief Exec Vaughan Allen, at our offices and Central Library.

The invite was shared by our partners and the briefings were attended by more than 200 city centre businesses. Businesses took away information packs assembled by CityCo, including the city centre emergency evacuation plan, how to recognise hostile reconnaissance, ‘RUN HIDE TELL’ advice and the Berg 10 Minute plan.

We then met with GMP to organise urgent Counter-Terrorism Awareness Training (Project Griffin) at Manchester Central on 16th June to ensure businesses are up to speed with the latest advice. More than 400 colleagues attended.

We send our deepest condolences to the victims of the attack, their families and those affected.