Homelessness & Rough Sleeping

The rise in rough sleeping on our streets is one of the most urgent and distressing issues we face in Manchester. CityCo and Manchester BID support The Manchester Homelessness Partnership – a network of people experiencing homelessness, charities, voluntary groups and businesses who are all working together to tackle the problem.

Homelessness Guide for Manchester Businesses

The partnership has issued guidance on the issue for city-centre organisations. It offers specific advice on how to work with colleagues and with people who may be homeless near to premises to provide safety and support for everyone. Contents:

  • Guidance for working with people who are homeless
  • Suggested approach
  • Out-reach groups and evening services
  • Ideas to consider in certain situations
  • Risk and when not to engage
  • Signposting
  • Aggressive or damaging behaviour
  • Emergencies
  • Big Issue Sellers
  • Giving money and food
  • Understanding homelessness
  • Different forms of homelessness
  • Homelessness and begging
  • Why people become homeless
  • Homelessness in Manchester
  • The Manchester Homelessness Partnership
  • Other Frequently Asked Questions

Download the MHP Guide for Businesses

Services for Rough Sleepers

Manchester City Council 

People can present as homeless to the Manchester City Council Customer Service Centre, Town Hall Extension.

Office hours (9am-4.30pm) 0161 234 4692

Out of Hours (4.30-9pm) 0161 234 5001

Booth Centre 

The Booth Centre offers homeless people support through daily arts, employment and skills sessions and offers everyone a healthy breakfast and lunch. Free breakfast to anyone attending the 10-noon activity sessions.

Monday-Friday, 9am-9pm
Booth Centre, Edward Holt House, Pimblett Street, M3 1FU
0161 835 2499 info@boothcentre.org.uk


Barnabus is a Christian Homeless Charity that helps 600+ vulnerable people each week, many of whom have severe addictions or mental health issues. Hot drinks and food are all free in the Bloom Street Beacon Centre 5 days a week.

Opening times: 10.30am-1pm
Tuesday-Thursday: 2-4pm
Tuesday: 7.45-9pm

Barnabus, the Beacon, 45 Bloom Street, M1 3LY
0161 237 3223 admin@barnabusmanchester.co.uk

Urban Village Medical Practice

Urban Village Medical Practice is the main provider of primary health care to homeless people in Manchester.

Registration times:
Monday 1-3pm, Friday 10am-noon

Ancoats Primary Care Centre, Old Mill Street, Ancoats, M4 6EE
0161 272 5656


LifeShare is a voluntary organisation helping homeless people in Manchester, offering assistance that helps people to secure accommodation and supports them in maintaining tenancies. Weekend breakfast is provided from 6-10am.

Lifeshare, Charter Street Ragged School, 142 Dantzic Street, M4 4DN
0161 235 0744

Street Support

The Street Support app (download here) is an an online tool that sets out ways people can help the homeless in Manchester.

Find Help: Find all local services available to meet the needs of people experiencing homelessness.
Give Help: Find out what you can do to help, as a citizen or business.

Reporting Someone in Need

If you have immediate concerns for the welfare of a rough sleeper you can call 999 or 101 and the police will take the appropriate action. You can also report to roughsleeperteam@manchester.gov.uk.

If someone’s behaviour becomes unacceptable, we can offer targeted support through the CityCo Business Crime Unit and GMP’s Anti-Social Behaviour team.

Big Change MCR

Manchester’s Big Change MCR campaign shares ways people can help the homeless and rough sleepers in Manchester. The central message is to ‘Give Differently’.

Instead of direct donations on the street, Big Change is about helping individuals build lives away from the streets by offering practical services, items and money to pay for things that are needed. For example a deposit for a home, a training course, clothes for a job interview, furnishing for a new flat, or travel costs.

Donate: Follow the fund
Volunteer: Help is needed at the many charities working daily to support homeless people. Apply here.
Offer Items: Organisations and charities are always in need of items to help. This can range from hot drink supplies to IT equipment. See what’s needed.
Promote: Share the campaign’s short film to highlight the ways people can support Big Change MCR. The video is voiced by Elbow front man Guy Garvey.
Posters: Download and put-up the Big Change MCR posters
Follow: #BigChangeMCR to keep up to date with help needed and success stories.

To discuss an issue please email operations@cityco.com.