Operational & Security Support CityCo and Manchester BID provide business networks with operational and security services to help bring the right people together to resolve neighbourhood and practical issues. We work on behalf of members and with...
Manchester City Centre BID: Mystery Shopping Awards
Our 2023 Mystery Shopping Awards for the City Centre BID commmunity took place at the Royal Exchange Theatre in July.
Manchester’s shops and restaurants delivered record levels of customer service, with businesses across the city collectively achieving a customer satisfaction score of 85%.
More than 200 out of the 300 businesses taking part scored over 80%. 31 scored a perfect 100%.
Advised Customer Service – Kuoni
Bank & Building Society – Lloyds Bank
Boutique Men – Charles Tyrwhitt
Boutique Women – Oliver Bonas
Fashion (Large Store) – Hollister
Fashion Stores – Burberry
Footwear – Kurt Geiger
General & Food Retail – Marks and Spencer
Health & Beauty – Neal’s Yard Remedies
Home & Lifestyle – Hotel Chocolat
Jeweller – David M Robinson
Stationary & Books – Ryman
Technology – Vodafone UK
Hospitality Restaurant – El Gato Negro
Hospitality Casual Dining – Wolf Italian Street Food
Hospitality Quick Service – Fuel Juice Bar
Hospitality Coffee Shop / Food Takeaway – joint winners – Gong Cha and Black Sheep Coffee
IC: Carl Sukonik, The Vain Photography
To find out more about the Mystery Shopping Awards, request your report, or take part next year, please email your BID Manager, Phil Schulze at Phil.Schulze@cityco.com