Mystery Shopping Awards

Manchester City Centre BID: Mystery Shopping Awards

Our 2023 Mystery Shopping Awards for the City Centre BID commmunity took place at the Royal Exchange Theatre in July.

Manchester’s shops and restaurants delivered record levels of customer service, with businesses across the city collectively achieving a customer satisfaction score of 85%.

More than 200 out of the 300 businesses taking part scored over 80%. 31 scored a perfect 100%.

2023 Winners

Advised Customer Service – Kuoni
Bank & Building Society – Lloyds Bank
Boutique Men – Charles Tyrwhitt
Boutique Women – Oliver Bonas
Fashion (Large Store) – Hollister
Fashion Stores – Burberry
Footwear – Kurt Geiger
General & Food Retail – Marks and Spencer
Health & Beauty – Neal’s Yard Remedies
Home & Lifestyle – Hotel Chocolat
Jeweller – David M Robinson
Stationary & Books – Ryman
Technology – Vodafone UK
Hospitality Restaurant – El Gato Negro
Hospitality Casual Dining – Wolf Italian Street Food
Hospitality Quick Service – Fuel Juice Bar
Hospitality Coffee Shop / Food Takeaway – joint winners – Gong Cha and Black Sheep Coffee


View all the photos

IC: Carl Sukonik, The Vain Photography

To find out more about the Mystery Shopping Awards, request your report, or take part next year, please email your BID Manager, Phil Schulze at