CityCo supports members to operate effectively in Manchester city centre and ensures their voices are heard at the right tables.
Every member benefits from access to a full range of Business Services and a dedicated Account Manager for tailored support and guidance.
Operational Support
CityCo helps members navigate the tactical challenges and opportunities of running a business in Manchester city centre.
We work proactively and reactively, 364 days a year, to pre-empt issues, problem-solve, and connect decision-makers to find practical solutions.
Member Benefits
- Year-round, hands-on business support
- Advice and escalation on operational challenges
Training & Briefings
Regular training sessions, workshops and bespoke support covering:
- Commercial waste, bins, recycling and litter
- Street cleaning, graffiti removal, vermin and drains
- Flooding, noise and light pollution
- Public realm issues (e.g. skating, trespassing, urban exploring)
- Anti-social behaviour and security
- ACT Awareness training
- Traffic management, road closures and protests
- Premises licensing and outdoor seating
- Urban exploring, auditors, drones and filming
- Safety and water safety
- Homelessness and rough sleeping
Representation
- Representation with public sector partners on plans for expansion or new development
- Invitations to operational meetings, location-based forums and urban resilience training
Networking & Business Engagement
- Bespoke workshops tailored to business needs
- Invitations to City Tours (neighbourhood familiarisation trips)
Email operations@cityco.com
Business Crime Reduction
The Manchester Business Crime Reduction Partnership (BCRP) helps create a safe and secure environment for businesses, employees, clients, and customers across the city centre.
Working in close partnership with Greater Manchester Police, Manchester City Council Licensing, and anti-social behaviour teams, the BCRP reports and responds to business-related crime.
Member Benefits
Tools & Intelligence
- Secure access to Disc, an online portal (GDPR compliant) sharing data on repeat offenders
- Connection to StoreNet/NiteNet radio networks, linked directly to the city’s CCTV control room
- Membership of Manchester’s Civil Exclusion Scheme (sector-specific)
- Real-time security intelligence updates
- Notifications of city centre protests and emergency security alerts
Briefings & Networking
- Monthly intelligence briefings on emerging issues, featuring guest speakers
- Invitations to city centre security briefings
Training & Compliance
Expert training covering:
- Crime prevention
- Anti-terrorism awareness (ACT)
- Reducing theft and stock loss
- Combatting credit card fraud
- Identifying counterfeit currency
- Conflict management
- Full training on Disc and data compliance
BCRP Membership
Email rob.dyson@cityco.com
Urban Resilience Training
CityCo sits at the heart of Manchester city centre, working at the intersection of business sectors, public agencies, delivery partners and operational suppliers.
Because we’re always in the loop, we know who to talk to and how to connect members with the latest tactical knowledge and training opportunities.
Member Benefits
Security & Preparedness
- Invites to operational and security training, including ACT Awareness (Action Counters Terrorism) delivered in partnership with North West Counter-Terrorism Unit, Greater Manchester Police, Manchester City Council Licensing, Supporting the introduction of Martyn’s Law
Safety Training
- PAcT (Public Access Trauma Kit) use training, in partnership with Steroplast Healthcare
- Women’s Night-Time Safety Charter and WalkSafe app training, in partnership with Manchester City Council
- Water Safety training, in partnership with Greater Manchester Fire & Rescue Service, Royal Life Saving Society, Canal & River Trust
- Introduction to The Circuit, the nationwide defibrillator network
Practical Support
- Access to bespoke “tabletop” training exercises delivered by CityCo’s Operations Team, helping members prepare for city emergencies and common urban scenarios
- Corporate discounts on third-party training and supplies, including First Aid for All, Steroplast Healthcare
Email operations@cityco.com
City Intel & Introductions
CityCo is uniquely placed to help businesses navigate Manchester city centre. Our virtual concierge service is on hand to answer questions, provide advice and share trusted intelligence on what’s happening in the city.
Through our partnerships, we deliver timely briefings and updates on city activities – whether planned or spontaneous – so members can stay ahead.
Member Benefits
Operational Awareness
- Bespoke notifications on activities that could impact operations, such as demonstrations and protests, civic events, road closures and transport works
- Emergency communications and guidance during major incidents
Business Consultation
- Invitations to contribute to business consultations on property developments, licensing applications, street and transport works, council and transport policy
Data & Insights
- Access to third-party intelligence including footfall and sales reporting, property mapping, hotel development mapping
Networking & Briefings
- Invitations to topic-specific meetings and location-based forums
- A seat at CityCo’s Monthly City Centre Performance Briefing, sharing the latest stats and trends
Email operations@cityco.com
City Forums & Lobbying
As constant corporate champions, CityCo plays an influential role in lobbying on behalf of members, ensuring business interests remain at the forefront of tactical and operational planning.
We regularly attend citywide meetings on behalf of businesses and convene working groups that bring stakeholders together.
Member Benefits
- Representation at Key Committees including Manchester City Council Integrated Neighbourhood Meeting, City Centre Ward Coordination Meeting, Transport for Greater Manchester briefings, Greater Manchester Police forums
Representation at Citywide Action Groups
- Manchester Homelessness Partnership
- Manchester Water Safety Partnership
- Manchester Food Board
- Manchester Hoteliers’ Association
Representation at CityCo-led Senior Meetings
- CityCo Board
- City Centre BID Board
- Accommodation BID Board
- City Centre Accountability Board
Networking & Sector Groups
- Invitations to CityCo-led Local Area network meetings
- Invitations to Manchester Pub & Club Network events (representing 700+ day and night-time economy venues)
- Participation in area-specific licensed groups
Email operations@cityco.com
Brand Awareness
CityCo is committed to showcasing Manchester as the leading business and visitor destination. Through Manchester City Centre BID and Accommodation BID, we deliver high-profile city centre events that:
- Attract significant footfall
- Generate widespread positive press
- Create promotional opportunities for members
Our annual calendar includes:
Member Benefits
- Invitations to participate in, partner with, sponsor and publicise BID events
- Access to multi-channel PR and marketing campaigns
- Proven media reach: events have delivered £26M+ Advertising Value Equivalent (AVE) across national news, TV, radio, online and social.
Email events@cityco.com
City Hosts
Manchester City Centre BID and Accommodation BID run a dedicated team of tourist information and city welcome guides: the City Hosts.
The team is active 363 days a year across the central retail district, providing:
- Friendly help and information for visitors
- A liaison point between the BID team, retailers and restaurants
As part of Accommodation BID delivery, the City Hosts’ presence now extends to Manchester Piccadilly Station, Manchester Victoria Station and key routes into the city centre.
Business Support
Alongside visitor engagement, the team assists businesses with operational requests year-round.
Email info@manchesterbid.com
