Manchester City Centre BID: Mystery Shopping 2025

14th Jul 2025

Huge congratulations to this year’s City Centre BID Mystery Shopping winners.

244 businesses scored more than 86%, with 44 Manchester businesses scoring a perfect 100!

𝟮𝟬𝟮𝟱 𝗪𝗜𝗡𝗡𝗘𝗥𝗦 🥇

Advised Customer Service: Emma – The Sleep Company
Bank & Building Society: NatWest
Boutique: Yours Fashion
Large Stores: Frasers Group
Fashion: Mint Velvet
Footwear: Russell & Bromley
Home & Lifestyle: Warhammer
Coffee Shop/Takeaway: Krispy Kreme
Quick Service: McDonald’s (Manchester Arndale)
Casual Dining: Kingpins
Restaurant: Grand Pacific
Health & Beauty: LUSH (Manchester Arndale)
Technology: Sky
Jeweller: Boodles
Food & General Retail: Marks and Spencer
Wellbeing: King Street Gym
Stationery & Books: Waterstones (Manchester Arndale)

Testament to everyone working to make the city’s retail, leisure and office sectors so successful 👏

BID Businesses: Any enquiries/for copies of the reports, do email Andy McDermott at info@manchesterbid.com

SEE THE PHOTOS
PC: Fiona Finchett