Congratulations to the 2025 City Centre BID Mystery Shopping Winners.
This year’s Mystery Shopping programme saw outstanding results:
- 244 businesses scored above 86%
- 44 Manchester businesses achieved a perfect 100%
2025 Winners
Advised Customer Service: Emma – The Sleep Company
Bank & Building Society: NatWest
Boutique: Yours Fashion
Large Stores: Frasers Group
Fashion: Mint Velvet
Footwear: Russell & Bromley
Home & Lifestyle: Warhammer
Coffee Shop/Takeaway: Krispy Kreme
Quick Service: McDonald’s (Manchester Arndale)
Casual Dining: Kingpins
Restaurant: Grand Pacific
Health & Beauty: LUSH (Manchester Arndale)
Technology: Sky
Jeweller: Boodles
Food & General Retail: Marks and Spencer
Wellbeing: King Street Gym
Stationery & Books: Waterstones (Manchester Arndale)
This is a testament to the hard work and dedication of everyone contributing to the success of Manchester’s retail, leisure and office sectors.
BID Businesses: For enquiries or copies of the full reports, please contact Andy McDermott at info@manchesterbid.com
See the photos (PC: Fiona Finchett)
