The City Centre BID’s 2024 Mystery Shopping Awards in partnership with Storecheckers revealed brilliant customer service across Manchester’s retail and leisure sectors.
Manchester achieved an average 87% score, more than any other UK city.
222 businesses out of 300 scored above 80%.
41 businesses scored full marks: 100%.
Congratulations to all!
The 17 Categories and The Winners
ADVISED CUSTOMER SERVICE: Betfred
BANK & BUILDING SOCIETY: Nationwide
HEALTH & BEAUTY: L’Occitane en Provence
TECHNOLOGY: Vodafone
JEWELLER: Mappin & Webb
FASHION: LARGE STORES: House of Fraser
FASHION: Lululemon
BOUTIQUE: MEN’S: Intro
BOUTIQUE: WOMEN’S: Hobbs
FOOTWEAR: Carvela
HOME & LIFESTYLE: Warhammer
HOSPITALITY: COFFEE SHOP/TAKEAWAY: Starbucks Market Street
HOSPITALITY: QUICK SERVICE: Rola Wala
HOSPITALITY: CASUAL DINING: Brewdog
HOSPITALITY: RESTAURANT: Pizza Luxe
STATIONERY & BOOKS: Card Factory
FOOD/GENERAL RETAIL: M&S
For any enquiries, please email phil.schulze@cityco.com
