Manchester City Centre Business Improvement District

Manchester’s retail Business Improvement District

Manchester’s city centre retail community has come together to form a Business Improvement District – the Heart of Manchester BID. The BID launched in April 2013, and for a period of 5 years will focus on delivering customer service and promotional initiatives that aim to improve the attractiveness of the city and encourage more spending visitors.

The BID is a specific geographical area encompassing over 380 city centre retailers. The remit of the Business Plan was determined during an 18 month consultation period. The BID is financed by a levy made on the basis of rateable value, and it was agreed to launch following a successful legal ballot.

Retailers have collectively helped to make Manchester a vibrant and successful place and now are working more closely together towards a common goal: to make the heart of Manchester the most successful regional destination in Britain.

The Business Plan is managed and delivered on behalf of the BID by CityCo, Manchester’s city centre management company.

Read more about what the BID is delivering.

BID Board

The Heart of Manchester BID is an independent, not-for-profit, limited-by-guarantee company, governed by a Board responsible to levy payers.

CityCo, Manchester’s city centre management company, manages and delivers the work of the BID on behalf of the Board.

Chair of the Board

Jane Sharrocks, General Manager, Selfridges Exchange Square

Board Members

Joanne Elliott, Marks & Spencer
Roger Khoryati, McDonalds
Anne Latham, House of Fraser
Steve Mockl, Boots
Gareth Pierce, Ryman
Mark Travis, Domo

Associated Directors

David Allinson, Manchester Arndale
Fiona Gasper, Manchester International Festival
David Moore, Tushingham Moore

Stakeholder representatives

Cllr Pat Karney, Manchester City Council
Mike Mellor, Transport for Greater Manchester
Sara Tomkins, Marketing Manchester

BID Manager – Phil Schulze

Phil is your BID Manager, for any queries please contact

BID Operational Support Manager – Emma Cooke

Emma is your contact for any operational-related issues to do with the public realm in the retail district. Please email

BID Senior Marketing Executive – Siobhan McGoff

Siobhan is your contact for marketing queries. Please email

City Hosts

Your team of seven dedicated customer service City Hosts are:

Michael Hockey (Team Leader)
Mark Adeji-Kumi
Jason Cummings
Philip Dale
Louise Jefferson
Nicholas Mainka
Davide Mancini

The team are managed and have been trained by the award-winning Welcome People in association with Visit Manchester, Manchester Arndale, Selfridges, Manchester Central and Manchester Museums Consortium to deliver exceptional standards of customer service and tourist information, and are on-hand to assist visitors and act as a point of contact to the BID for retailers.

Please say hello to your City Hosts when they pop in and let them know what your business is up to.

For general BID enquiries please email or call 0161 838 3250.


Enquire about the BID

    To enquire about the BID please email

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