City Hosts

The Manchester BID runs a team of City Hosts who are out and about across the retail district, providing tourist information and visiting our BID retailers.

The Hosts work seven days a week, 363 days a year and are based around the main shopping streets of Market Street, Exchange Square, New Cathedral Street, St Ann’s Square, Deansgate and King Street.

The team is on hand to guide shoppers, visitors and workers, helping with directions, public transport information and providing details of the best events and attractions in the city.

Our Hosts have customer service training in association with management company The Welcome People, who run similar partnerships up and down the country, and local partners Manchester Arndale, Selfridges, Manchester Central, Manchester City Council, Manchester Museums and Marketing Manchester’s Tourist Information Centre.

The Welcome People were awarded Silver at the Visit England Excellence Awards in the ‘Visitor Information Provider of the Year’ category.

The award reflects the winning-service of welcome ambassadors across the UK.