City Centre BID’s Mystery Shopping Awards are delivered in partnership with Storecheckers.
They annually reveal brilliant customer service across Manchester’s retail and leisure sectors.
In 2024, Manchester achieved an average 87% score, more than any other UK city. 222 businesses out of 300 scored above 80%.
41 businesses scored full marks: 100%.
2024 17 Categories and The Winners
ADVISED CUSTOMER SERVICE: Betfred
BANK & BUILDING SOCIETY: Nationwide
HEALTH & BEAUTY: L’Occitane en Provence
TECHNOLOGY: Vodafone
JEWELLER: Mappin & Webb
FASHION: LARGE STORES: House of Fraser
FASHION: Lululemon
BOUTIQUE: MEN’S: Intro
BOUTIQUE: WOMEN’S: Hobbs
FOOTWEAR: Carvela
HOME & LIFESTYLE: Warhammer
HOSPITALITY: COFFEE SHOP/TAKEAWAY: Starbucks Market Street
HOSPITALITY: QUICK SERVICE: Rola Wala
HOSPITALITY: CASUAL DINING: Brewdog
HOSPITALITY: RESTAURANT: Pizza Luxe
STATIONERY & BOOKS: Card Factory
FOOD/GENERAL RETAIL: M&S
Images from the awards breakfast
The awards will be back 2025 and 26. For any enquiries, email info@manchesterbid.com
