The Manchester City Centre BID Mystery Shopping Awards is an annual initiative run by Manchester City Centre BID to celebrate and benchmark customer service excellence across the city centre.
Each year, winners across multiple categories are announced at an Awards Breakfast, with radio personalities and special guests on hand to present the accolades.
From 2026, independent survey is conducted by ProInsight Mystery Shopping, covering hundreds of city centre businesses across categories including Jewellery, Health and Beauty, Technology, Food and Drink, and Fashion.
2026 Mystery Shop and Awards
The exercise has taken place during May and June.
Winners will be celebrated at a ceremony on Wednesday 15th July at The Stoller Hall.
Invites will be circulated via BID Projects Manager, Andy McDermott.
2025 Winners
Congratulations to the 2025 winners. The programme saw outstanding results:
- 244 businesses scored above 86%
- 44 Manchester businesses achieved a perfect 100%
Advised Customer Service: Emma – The Sleep Company
Bank & Building Society: NatWest
Boutique: Yours Fashion
Large Stores: Frasers Group
Fashion: Mint Velvet
Footwear: Russell & Bromley
Home & Lifestyle: Warhammer
Coffee Shop/Takeaway: Krispy Kreme
Quick Service: McDonald’s (Manchester Arndale)
Casual Dining: Kingpins
Restaurant: Grand Pacific
Health & Beauty: LUSH (Manchester Arndale)
Technology: Sky
Jeweller: Boodles
Food & General Retail: Marks and Spencer
Wellbeing: King Street Gym
Stationery & Books: Waterstones (Manchester Arndale)
This is a testament to the hard work and dedication of everyone contributing to the success of Manchester’s retail, leisure and office sectors.
See the 2025 photos (PC: Fiona Finchett)
