CityCo is on-hand to help our business networks manage the impact of regular city centre protests, civic and major events.
Protest Events
Check your business is aware and prepared for protest events:
- Are staff aware of planned protest activity?
- Is it likely that your business will be a focus of a protest or attract particular attention?
- Take time to brief staff and review plans that are in place.
- Test staff welfare plans. Do you need to adjust any plans/rotas/activity?
- Do you need to bring in additional staff or other resources?
- Have you prepared contingencies on behalf of customers if you need to temporarily close public entrances i.e. ‘invacuations’
- Do you need to designate alternative exit points?
During Protests
Check your business has incident management plans in place:
- Who will respond during the protest if a dynamic decision needs to be made? (e.g. if premises access is temporarily blocked, or business is interrupted)
- Are you able to easily communicate decisions across the business during a protest? (e.g. have you checked communications systems are being monitored during the protests?)
- If an incident occurs, can staff contact you quickly?
- Have you advised staff not to engage/how to de-escalate any potential conflict situations?
After Protests
Check your business has policies in place:
- Do you have a policy on the removal of any protest materials such as stickers, leaflets, graffiti etc.?
- In the event of an incident, can you retain any CCTV evidence easily?
- Can you help staff get home if transport has been severely impacted?
- What can you learn from the event and implement in future?
CityCo | City Centre BID | Accommodation BID: For bespoke operational advice related to premises or location, email operations@cityco.com
