Celebrating Manchester retail: Mystery Shopping Awards 2022

30th Jun 2022

After a two-year hiatus, Manchester BID’s popular Mystery Shopping service returned in May 2022, with ‘secret shoppers’ visiting all the BID’s city centre stores, banks, jewellers and hospitality venues throughout the month.

Detailed surveys were completed by independent North West based market research company, Storecheckers, which allow managers to compare their service scores against similar businesses.

A celebration breakfast was held in June, congratulations to all this year’s finalists and winners.

Congratulations to the top-scoring Winners:

Bank & Building Society: Yorkshire Building Society

Boutique – Men: Charles Tyrwhitt

Boutique – Women: Victoria’s Secret

Fashion – Large Store: River Island

Fashion Store: Polo Ralph Lauren

Footwear: Kurt Geiger

Health & Beauty: Sassoon Salon

Jeweller: Austen & Blake and Boodles

Hospitality Quick Service: Five Guys, Piccadilly

Hospitality Casual Dining: Bagel Factory

Hospitality Restaurant: Kala

Home/Lifestyle: The Whisky Shop

Advised Customer Service: TUI Holiday Shop

Technology Store: Apple

This year we also had a special Community Hero Award, congratulations to:

  • William Fisher & Andrew Kelly, Harvey Nichols
  • Funmi Okome & Vicky Pendlebury, HSBC
  • Richard Forster, Lloyds Bank
  • Samantha Tytyk, McDonald’s
  • Jo Elliot, M&S
  • Alison Playfoot, Nationwide
  • Jayne Zweck & Micayla Dixon, Primark
  • Katie Clowes & Will Mellor, Selfridges