CityCo Manchester is looking for an organized and proactive Operations Support Officer to provide administrative, operational and stakeholder support to the Operations team.
Coordinating enquiries and allocating tasks across the Operations team. Maintaining accurate records and supporting management reporting. Communicating professionally with businesses, partners and stakeholders. Supporting training, briefings, business engagement and place management activity.
Role details: £28,500 – £30,000 per annum, depending on skills and experience. 37.5 hours per week. Based at CityCo’s Head Office in Manchester. Occasional evening or weekend work may be required.
To apply: Please email your CV and covering letter to alex.king-byatt@cityco.com
Closing Date: Friday 2nd Oct 2026. In person interviews will take place in Manchester from Monday 12th October 2026.
Applications without Covering Letter will not be accepted.
CityCo is an equal opportunities employer. We welcome applications from suitably qualified candidates and will make reasonable adjustments during the recruitment process where appropriate. Applicants must have the right to work in the UK.
Job Description: Operations Support Officer
Background
Manchester is one of the most visited cities in England, attracting significant annual footfall to the city centre and retail district. The city operates as a major visitor, business, cultural and tourism destination.
Manchester city centre continues to be a key area of economic growth within Greater Manchester, with ongoing development across hotels, offices, leisure, culture, public realm and conference activity.
The city centre has a growing residential population, a large student population and a significant graduate retention base, all of which contribute to demand for services, amenities and a well-managed city centre environment.
Recent development has included new commercial space, public realm improvements, major venues and mixed-use neighbourhoods across the city centre.
Examples include Co-op Live, NOMA, Circle Square, Mayfield Park, St John’s, Aviva Studios / Factory International, Deansgate Square and New Jackson.
CityCo Manchester supports the management, coordination and partnership activity required to help the city centre operate effectively for businesses, visitors and stakeholders.
CityCo Manchester
CityCo is the Manchester City Centre Management Company and operates as a not-for-profit partnership supporting the city centre business community.
CityCo’s work focuses on supporting a welcoming, well-managed and economically resilient city centre. Through its networks, CityCo works with more than 1,500 companies, ranging from small independent businesses to major investors.
CityCo represents business interests with public sector and city partners, including Manchester City Council, Transport for Greater Manchester, Greater Manchester Police and Marketing Manchester. CityCo reports to a Board made up of business and civic leaders.
CityCo manages Manchester City Centre BID (Business Improvement District) and is a delivery partner of Manchester Accommodation BID.
CityCo also delivers the Manchester Business Crime Reduction Partnership and administers the Manchester Pub and Club Network.
Through its Business Support Services, CityCo provides advice and coordination on planning, operations and projects. It also supports communication between businesses and public agencies to ensure private sector requirements are understood.
CityCo’s role is to support effective partnership working and provide practical guidance to help the city centre function well for businesses, partners and the wider community.
Business Improvement Districts
Business Improvement Districts are established areas in which businesses contribute to a shared fund, usually through a levy based on rateable value or through an agreed visitor service charge. BID income is used to deliver additional services, initiatives and projects that support businesses and improve the places in which they operate.
CityCo has managed the Manchester City Centre Business Improvement District since 2013. The BID includes approximately 600 retail, leisure and office operators.
Manchester City Centre BID delivers Operational and Security services, City Hosts, Additional City Cleaning, City Intel, Training and Briefings and Public Events.
The Manchester City Centre BID also delivers public events and promotional activity intended to support visitor footfall and positive profile for the city centre. Current annual programmes include The Manchester Flower Festival and Halloween in the City (MCR Monsters).
CityCo is also a delivery partner for Manchester Accommodation BID, which represents approximately 80 hotels. The Accommodation BID supports hoteliers through operational services and activity relating to tourism marketing, business conventions and public events.
Current Accommodation BID programmes include SCENE: Manchester’s LGBTQ+ Film & TV Festival and The Super-Duper Family Festival.
In July 2026, businesses in the Northern Quarter voted in favour of establishing a new Business Improvement District. The Northern Quarter BID will deliver a programme focused on improved safety measures, enhanced cleaning, place management and representation of levy payer interests. The BID term will run for five years from January 2027.
The Role
To provide high-quality operational, administrative and stakeholder support to CityCo’s Operations team, helping to coordinate enquiries, records, reporting, training activity and partner communication across Manchester city centre.
The Operations Support Officer will play an important role in supporting CityCo’s Operations team and wider organization. The postholder will help ensure that members, levy payers, partners and stakeholders receive a responsive, professional and consistent service. The role will coordinate incoming enquiries, allocate and track tasks, maintain accurate records, support reporting and assist with the delivery of training, briefings and business engagement activity.
The postholder will work with the Operations team and wider CityCo team to manage initial enquiries, allocate tasks and queries to the appropriate colleagues, and record outcomes accurately. They will maintain reliable records, support clear external communication through professional channels, gather information where required, prepare reports and make practical recommendations to managers.
The role will also support CityCo’s training and business engagement programme.
CityCo is a seven-day-a-week operation. The Operations Support Officer may occasionally be required to support basic duties during evenings or weekends, with notice where practicable and in line with contractual terms and working time requirements.
Key accountability areas
Delivery and performance:
The postholder will provide timely, accurate and well-presented data, information and updates to the Operations management team and Senior Management Team as required. This will include information on interdepartmental activity, engagement with members and levy payers, project progress, completed tasks and agreed outcomes.
The role will require working to priorities set by the management team and the senior management team. The expectations are that the Operations Support Officer will be working on projects that are linked to the Service Level Agreement with Manchester City Council, the objectives as set out in the three active BIDs CityCo is contracted to deliver, and the associated forums and other b2b matters. The Operations Support Officer will be expected to quickly pivot to change immediate priorities in times of high-profile demand or acute urban issues.
The Operations Support Officer will also be able to work in a commercially confidential and politically sensitive environment.
Operations and place management:
The Operations Support Officer will develop administrative methodologies to record common and often complex problems raised by levy payers and CityCo members. The Operations Support Officer will be expected to input with the wider team on opportunities for departmental improvements and learnings.
The Operations Support Officer will produce summaries, reports and overviews of issues, current work, completed work and other related matters as required. The reports will be produced to a consistently high standard.
The Operations Support Officer will be comfortable working with a range on external partners from both the private and public sectors, and the general public when required.
The Operations Support Officer will need a good overview and understanding of the city centre, the business sector mix, the different areas (both publicly and privately owned) and areas of shared priority.
Essential knowledge, skills and experience:
- Knowledge or experience working in a busy admin and data management environment
- Ability to prioritize in a fast-paced environment and work on trust.
- Ability to manage competing priorities and coordinate multiple strands of work.
- Strong written, verbal, negotiation and stakeholder communication skills.
- Ability to develop positive working relationships with a range of stakeholders.
- Self-starter and networker. Confident and able to represent the company in a professional manner.
- Experience of budget monitoring, record keeping and management reporting.
Desirable knowledge, skills and experience
- Competence in Microsoft Office and relevant database or CRM systems.
- Ability to undertake duties that may involve regular movement around the district or attendance at operational activity, with reasonable adjustments considered where appropriate.
- Good knowledge of Manchester city centre.
- Demonstrable admin skills.
- Experience of supporting operational activity, events or place management work.
General Information
The role will be based at CityCo’s Head Office: St George’s House, Peter Street, Manchester, M2 3NQ. Some home working may be available, subject to business requirements.
The postholder may be required to work from the office full time during key event periods. Evening and weekend working may be required during event delivery or other operational periods, with notice where practicable and appropriate rest arrangements in line with contractual terms and working time requirements.
CityCo benefits include life assurance from the start of employment. Following successful completion of the probationary period, benefits include private healthcare, pension scheme, salary sacrifice for travel and 26 days’ annual leave plus bank holidays, subject to contract and pro-rated where applicable.
Applicants must have the right to work in the UK. Right to work checks will be carried out consistently for all successful candidates in accordance with Home Office guidance.
CityCo is an equal opportunities employer. We welcome applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We will make reasonable adjustments for candidates during the recruitment process and will consider reasonable adjustments in employment where appropriate.
